L1 Support Engineer

L1 Support Engineer – Remote (Sweden)

No. of Positions: 2
Pay Rate: Open (market-based; candidates to share expected daily/monthly rate) | Market rate around SEK30,000-40,000
Company background: MNC IT Services

Employment Type: 6-months Contract renewable
Location: Sweden
Work Mode: Fully Remote

Role Overview

We are looking for L1 Support Engineers fluent in Swedish + English to provide first-line IT support for end users in Sweden. This is a fully remote role, supporting users across different environments and platforms. The candidate will be responsible for incident handling, troubleshooting, and ensuring a high-quality end-user support experience.

Key Responsibilities

• Provide L1 IT support remotely via phone, email, and chat
• Log, track, and resolve incidents and service requests using ITSM tools
• Troubleshoot Windows and macOS operating systems
• Provide support for network-related issues (LAN, WAN, VLAN, VPN, VOIP)
• Perform Active Directory, Azure AD (AAD), and Microsoft 365 user and access support
• Escalate unresolved issues to L2/L3 teams following SOPs and SLAs
• Ensure timely resolution and maintain high end-user satisfaction

Mandatory Requirements

• Fluency in Swedish and English (spoken and written)
• Experience providing remote IT support
• Strong knowledge of Windows and macOS environments
• Good understanding of networking concepts (LAN, WAN, VLAN, VPN, VOIP)
• Hands-on experience with Active Directory, Microsoft 365, and Azure AD (AAD)
• Experience handling incidents and service requests in a Service Desk environment
• This is a fully remote role with rotational 24x7 shifts, including weekends. Off days will generally be compensated during the week.

Preferred / Advantageous

• Experience using ITSM tools (ServiceNow, Jira, Remedy, Zendesk, etc.)
• Experience supporting enterprise users in a corporate environment
• Strong documentation and communication skills

Benefits / Highlights

• Fully remote role (within Sweden)
• Flexible pay rate based on experience
• Opportunity to work with a global IT services client
• Contract extendable based on performance and business needs

Job Type: Full-time

Pay: 30 000,00kr - 40 000,00kr per month

Application Question(s):

• Total experience supporting end users across multiple European countries? (Not mandatory, but a plus if you have experience including other countries.)
• Current Location: Please state your city and country (those residing at Sweden will be given 1st priority).
• Mandatory: This is a fully remote role with 24x7 rotational shifts, including weekends. Days off will generally be scheduled on weekdays.

Are you comfortable with this working arrangement?

Experience:

• ITSM tools such as Jira: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Microsoft 365: 2 years (Preferred)
• Printer troubleshooting: 1 year (Preferred)
• desktop support: 2 years (Preferred)
• L1 Service Desk/ L1 Support: 2 years (Preferred)

Language:

• English (Preferred)
• Swedish (Preferred)

Work Location: Remote

Rad na daljinu: Da

Izvor: https://indeed.com/viewjob?jk=6a1dad37dfba5387

Nivo: mid level