Customer Support Consultant

*Do you enjoy solving problems, helping people, and making technology work smoothly? Are you structured, curious, and motivated by being part of a team that truly cares about customers and about building a more sustainable future?

Then you might be the Customer Support Consultant we’re looking for!* In this role, you make sure our customers get the support they need to succeed with EG’s software for monitoring and managing their energy usage. Better data means better decisions — and you’ll help them get there. You answer questions, troubleshoot issues, and guide users in how to get the most out of our systems. You’ll be part of our Nordic Customer Success team, working closely with Sales, Delivery, and Product to create a smooth and positive customer experience from start to finish.

Your Role And Key Responsibilities

• Handle incoming requests by phone and through ServiceNow.
• Troubleshoot issues and escalate bugs to our Development Team.
• Support proactive quality assurance of energy data.
• Join customer meetings, workshops, and internal improvement efforts.

Who we’re looking for:

We believe you’re early in your career and excited to grow. You enjoy connecting with people, understanding their needs, and using technology to help them forward. You’re structured, solution-oriented, and comfortable learning new tools as you go - we’ll support you all the way.

You probably bring:

• Experience working with customers or guests.
• The ability to understand user perspectives and see the bigger picture.
• Strong communication skills in Swedish and English.
• A proactive and organised way of working.
• Curiosity for energy management, sustainability, digital transformation, or the real estate sector.
• Good knowledge of Microsoft Office - especially Excel.

Bonus points if you have:

• Customer support experience in a SaaS environment.
• Experience using ServiceNow.
• Additional Nordic languages (Finnish, Danish, or Norwegian).
• Experience with energy management systems or the real estate sector.

What We Offer

• A role within one of EG’s fastest-growing business areas where software and sustainability go hand in hand.
• The chance to make a real difference by helping customers understand and reduce their energy use and CO₂ emissions.
• Supportive colleagues across the Nordics who share knowledge, collaborate, and celebrate wins together.
• A 12-month fixed-term role with exciting responsibilities as parental leave cover.
• Competitive terms, pension, and hybrid work flexibility.

We look forward to hearing from you! Send us your application and CV as soon as possible - we review candidates continuously and handle all inquiries confidentially. For questions about the role, reach out to Josef Ingvarsson at josin@eg.se.

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.

Join us in creating software that works for people, not software that makes people work.

Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".

Learn more about EG here.

Izvor: https://se.linkedin.com/jobs/view/customer-support-consultant-at-eg-a-s-4343084833

Nivo: mid level